Are you struggling to mobilise your colleagues for process changes? Then we have good news for you: you can remedy that by using process trainers.
In this final part of the series on process teams, we look at the process trainer. In our previous articles, we have covered the roles and tasks of the process owner, process experts and process developers.
The process trainer is responsible for mobilising people within the organisation. He or she helps colleagues make them aware of the process agreements and their own role in them. The trainer ensures that employees have the skills and knowledge to do their jobs well.
The process teams series consists of the following articles:
- Part 1: the servant process leader or process owner »
- Part 2: the skilled process expert »
- Part 3: the connecting process developer »
- Part 4: the mobilising process trainer »
The role and tasks of a mobilising process trainer
Last, but not least, we conclude this process team series with a final key role: the process trainer. The process trainer is responsible for mobilising people within the organisation and increasing acceptance of the new process. He or she helps employees make them aware of the process arrangements and their own role in it. The trainer ensures that employees have the skills and knowledge to do their jobs well.
In practice, process trainers are often team leaders, but it can also be done by, for example, a process expert or process developer. The process trainer acts as an ambassador of "the process" on the shop floor. He or she is responsible for inspiring and motivating colleagues so that they are aware of the process agreements, where to find the documentation and what their own responsibilities are.
How do you go about doing this?
Increasing support for (new) processes is not an easy task. People are naturally inclined to protect themselves and approach changes with scepticism. It is therefore important to devote a lot of time and attention to informing, motivating and training employees.
Only when you actually find it excessive how much attention is paid to implementing a process, are you on the right track. What seems logical to you is new to others and takes time to get used to. Only if you make sure people are really behind the process will the change be effective.
A good way to increase support for processes is through workshops and training sessions. Not only is it important that colleagues know what is expected of them, but also to understand why these changes have been made and how they can contribute to them.
A good process trainer knows how to strike the right balance here. It is also essential to keep end-users involved during each stage of development and implementation, so that their feedback can be incorporated directly into the new process.
In conclusion: getting started with process teams?
In this blog series, we have covered the different roles and tasks of a process team: the process owner, process expert, process developer and process trainer. Each of these individuals has his or her own responsibilities and contribution to the success of the process team.
Together, they form the foundation for an effective and efficient working process ecosystem within an organisation. By achieving and sustaining process improvements, organisations can differentiate themselves in their market and grow to the next level.
We hope this blog series has helped you gain a better understanding of the role and tasks of a process team and how you can get started with it within your organisation.
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