Eric Kriesch recently completed his graduate research around the dynamics of multi-site management systems: he passed with flying colors!
Below is the summary of the main conclusions. A more detailed report will follow later, which will also appear in the Dutch trade journal Kwaliteit in Bedrijf.
Multi-site management systems are crucial yet underexplored tools in the realm of organizational management. While these systems are widely used by organizations with operations across multiple locations, publications detailing their structure and effectiveness remain scarce. The only official framework guiding the certification and audit of multi-site management systems, MD1, was introduced in 2007 and has since been updated in 2018 and 2023. However, unlike the well-documented processes for integrating various management systems (e.g., ISO guidelines), there is little research or mainstream discussion dedicated specifically to multi-site management.
This study represents one of the first systematic examinations of multi-site management systems. Through an extensive literature review, examination of relevant documents, an online survey, and validation interviews with industry experts, this research identifies the primary factors that influence multi-site management, as well as the associated risks and rewards.
Fig 1. Motivations to transfer to a multi-site management system:
Key Findings: Drivers, Risks, and Structural Implications of Multi-Site Management
- Top-Down Organizational Influence Driven by Financial Incentives
The transition to a multi-site management system is often financially motivated, led by top management. Consolidating systems across sites can offer economic efficiencies, but it also requires a centralized, hierarchical approach to management that may challenge localized autonomy. - The Role of Internal Audits and Certification Expectations
Certification bodies rely on robust internal audits to bridge the gap left by sampling methods used in external audits. Internal auditors, equipped with both demonstrable expertise and legal knowledge, play a critical role in ensuring compliance and maintaining certification standards. - Global Harmonization for a Fair Playing Field
There is a growing need for consistent, globally harmonized interpretations of MD1 requirements, especially for high-risk sites. The International Accreditation Forum (IAF) has been called to facilitate this alignment, allowing for fairer and more predictable certification practices worldwide. - Impact of Non-Conformities on Multi-Site Certification
A major non-conformity identified at any one site can impact the certification status of the entire organization. This risk underscores the importance of systematic internal audits and timely resolution of audit findings to prevent widespread repercussions. - Increased Workload for Centralized Reporting and Documentation
With a multi-site system, responsibility for data analysis and reporting often shifts to a central function, which can increase administrative workload. The challenge lies in ensuring that all processes align with ISO Chapter 10 and MD1 requirements, particularly section 7.7, which governs audit findings processing. - Clearly Defined Responsibilities Across Sites
Effective multi-site management requires clear delineation of roles and responsibilities at both the local and central levels. This structure helps ensure that site-specific needs are met without compromising the centralized system’s overall integrity. - Alignment of Processes and Documentation
MD1’s comparability standards imply that processes and documentation across sites must be harmonized. This alignment facilitates a cohesive management approach and aids in meeting compliance requirements.
Conclusion
This research offers a clearer view into the complexities of multi-site management systems, from the financial motivations driving adoption to the structural and regulatory challenges they present. As more organizations operate across multiple locations, understanding these dynamics becomes essential for effective management and long-term success.